Refund policy
RETURN AND REFUND POLICY
We accept eligible return requests submitted within 30 days after delivery.
To begin a return, select “Request a Return” in the website footer and sign in using the email address associated with your order.
Submitting a request does not guarantee approval. Please do not mail an item back until your return has been reviewed and approved. Items returned without prior authorization may not be accepted or refunded.
For return questions, contact us at support@alliance3dprints.com.
RETURN ELIGIBILITY
To be eligible for a return, the item must be:
• Unused or only briefly tried on
• In the same condition in which it was received
• Free from chewing, bite marks, stains, odors, stretching, alteration, or other damage
• Returned with its original packaging and included materials
• Accompanied by proof of purchase
Items that do not meet these conditions may be denied a refund or may receive a reduced refund based on their condition.
RETURN SHIPPING
Customers are responsible for purchasing and paying for their own return shipping when the return is related to:
• Sizing or fit
• Personal preference
• Sensory intolerance
• A child’s refusal to wear the product
• A child’s ability to remove the wristband
• Ordering the wrong item, size, or color
• A change of mind
• Any other reason not caused by an error by Alliance 3D Prints
Silent Shield wristbands are removable and are not designed to be locking or tamper-proof devices. A child’s ability or decision to remove the wristband is not considered a product defect.
Return shipping costs are nonrefundable. We recommend using a trackable shipping service because Alliance 3D Prints is not responsible for return packages that are lost or damaged in transit.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order when it arrives.
Contact us promptly at support@alliance3dprints.com if your item:
• Arrived damaged
• Appears to be defective
• Is different from what you ordered
• Is missing an item or component
Please include your order number, a description of the issue, and clear photographs or a short video showing the problem.
We may provide troubleshooting instructions before approving a defective-item claim, including troubleshooting NFC activation or scanning issues.
If we confirm that the item is damaged, defective, or incorrectly fulfilled, Alliance 3D Prints will make it right through a replacement, exchange, or refund and will cover reasonable return or replacement shipping costs.
Damage caused by chewing, pulling, stretching, misuse, improper handling, alteration, accidental damage, or normal wear is not considered a manufacturing defect.
NONRETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
• Personalized or custom-made products
• Items that have been chewed, damaged, stretched, stained, altered, or excessively worn
• Items missing original components or included materials
• Gift cards
• Items clearly identified as final sale at the time of purchase
Discounted or sale items are returnable unless they were specifically marked “Final Sale” when purchased.
EXCHANGES
Customers may request an exchange through the return portal.
Exchanges are subject to approval and product availability. Depending on the circumstances, we may add a replacement item to the return or ask the customer to return the original item and place a new order.
Customers are responsible for return and replacement shipping costs for exchanges related to size, color, fit, or preference.
Alliance 3D Prints will cover exchange shipping when we confirm that the original item was damaged, defective, or incorrectly fulfilled.
EUROPEAN UNION AND EUROPEAN ECONOMIC AREA CUSTOMERS
Customers in the European Union or European Economic Area may have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, contact us or submit a return request within the applicable 14-day period.
The customer is responsible for the direct cost of returning the goods, except where applicable law requires otherwise. Alliance 3D Prints will refund the standard original delivery charge when required by applicable law. Additional charges for expedited or premium shipping may not be refundable.
Returned items must be in acceptable condition. We may reduce the refund where permitted by law if the product has been handled beyond what was reasonably necessary to inspect its nature, characteristics, and function.
Certain exceptions may apply, including personalized or custom-made products.
Nothing in this policy limits any mandatory consumer rights provided by applicable law.
REFUNDS
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method within 10 business days after approval. Your bank, credit card company, or payment provider may require additional time to process and post the refund.
Original shipping charges are nonrefundable except when:
• Alliance 3D Prints made a fulfillment error
• The item was confirmed to be damaged or defective
• Applicable law requires the shipping charge to be refunded
Return shipping charges are nonrefundable unless Alliance 3D Prints agrees to cover them because of a confirmed damaged, defective, or incorrect item.
If more than 15 business days have passed since we approved your refund, contact us at support@alliance3dprints.com.