Refund policy

RETURN AND REFUND POLICY

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Last Updated: August 18, 2026

This policy clarifies and reorganizes our existing shipping and return practices..

Shipping & Delivery

Orders are shipped to the address provided by the customer at checkout.

Once a package has been accepted by USPS or another shipping carrier, the package is in the carrier's possession and its transportation is outside of our control.

After carrier acceptance, Alliance 3D Prints LLC cannot:

  • control how quickly the package moves through the carrier network;
  • guarantee the carrier's estimated delivery date;
  • accelerate a shipment already in transit;
  • control routing, sorting, weather delays, facility delays, or delivery attempts; or
  • provide tracking information beyond what is provided by the shipping carrier.

Estimated Delivery Dates

Delivery dates shown by USPS, Shopify, TikTok, or another platform are estimates provided by the shipping carrier. They are not guaranteed delivery dates.

For example, if tracking states that a package is "expected tomorrow," that information comes from the carrier. The estimated date may change as the package moves through the carrier network.

We do not have access to additional USPS tracking information beyond what is available through the carrier's tracking system, and we cannot guarantee that a package will arrive on the carrier's original estimated date.

A package arriving later than an estimated delivery date does not by itself mean the package is lost and does not automatically qualify the order for a refund or replacement.

Customer Shipping Address Responsibility

Customers are responsible for entering a complete and accurate shipping address at checkout.

We do not independently change customer addresses.

If you notice an incorrect address after placing your order, contact us immediately. We will make a reasonable effort to correct the address before the order is fulfilled, but we cannot guarantee changes once fulfillment has begun or a shipping label has been created.

If an order is:

  • delivered to an address entered incorrectly by the customer;
  • returned because of an incomplete or incorrect address;
  • refused by the recipient;
  • unclaimed;
  • returned because the customer moved; or
  • otherwise undeliverable because of information supplied by the customer,

Alliance 3D Prints LLC is not responsible for providing a free replacement or refund due to that address error.

If the package is returned to us, we can generally reship it after the customer confirms the correct address and pays the new shipping charge.

Returned to Sender

Packages returned to us because of an incorrect address, refused delivery, failure to claim the package, or another customer-related delivery issue are not considered lost packages or fulfillment errors.

If you would like the order shipped again, you will be responsible for the additional shipping charge.

If a refund is approved instead, original shipping charges and carrier charges associated with the return are non-refundable.

Carrier Delays

Once a package has been accepted by the carrier, delays occurring while the package is in transit are outside of our control.

Carrier delays may include:

  • weather;
  • holidays;
  • transportation delays;
  • sorting or distribution-center delays;
  • staffing issues;
  • incorrect carrier routing;
  • regional disruptions; and
  • other carrier-related events.

We understand that shipping delays are frustrating, but we cannot control USPS operations or make USPS deliver a package sooner.

If tracking is still showing movement within the carrier network, we may require additional time before treating the shipment as lost.

Lost Packages

A package that is delayed is not necessarily lost.

If tracking stops updating for an extended period or the carrier appears to have lost the package, contact us and we will assist with the appropriate carrier investigation, Missing Mail request, or insurance claim when applicable.

We may wait for the carrier's applicable missing-mail or claim period before issuing a replacement or refund.

If the carrier ultimately confirms that a package has been lost in transit, we will work with the customer toward an appropriate resolution.

Packages Marked Delivered

If carrier tracking shows a package as Delivered, we consider the shipment delivered unless the carrier provides evidence that the package was misdelivered.

If you cannot locate a package marked delivered, please first check:

  • household members;
  • neighbors;
  • porches and side doors;
  • parcel lockers;
  • apartment or leasing offices;
  • mailrooms; and
  • your local post office or carrier.

Alliance 3D Prints LLC does not automatically issue refunds or replacements for packages marked delivered by the carrier.

We will provide available shipment information to assist with a carrier inquiry.

Returns

30-Day Return Window

Eligible products may be returned within 30 days of delivery.

Unless the return is caused by a verified product defect or an error made by us, the customer is responsible for return shipping.

Products must be returned complete and in reasonable condition.

A returned product must be physically received and inspected before a refund is issued.

Sizing, Fit, Sensory Preference & Change of Mind

The following are considered standard returns and not product defects:

  • incorrect size selected by the customer;
  • fit preference;
  • color preference;
  • ordering the wrong wording or design;
  • a child removing or refusing to wear the product;
  • sensory intolerance or sensory preference;
  • change of mind;
  • ordering the wrong product; or
  • deciding the product is no longer wanted.

We understand that every individual has different needs, particularly when it comes to sensory preferences. However, sensory tolerance and personal preference cannot be guaranteed.

Customers are responsible for return shipping for these returns.

Products Reported as Defective or "Not Working"

Silent Shield products use passive NFC technology and require no battery or charging.

NFC performance can be affected by:

  • the phone being used;
  • where the NFC antenna is located on the phone;
  • phone cases or accessories;
  • NFC settings;
  • scanning technique; and
  • the position of the phone relative to the NFC chip.

Because of this, we may ask customers to complete basic troubleshooting before approving a defective-product return.

Defective-Product Return Testing

If a Silent Shield is returned because it was reported as defective or unable to scan, we will test the product when it is received.

Testing may include scanning the NFC product using one or more compatible smartphones.

If the Product Is Defective

If our inspection confirms that the Silent Shield is defective:

We will cover the applicable return shipping cost and provide an appropriate replacement or refund.

The customer will not be charged for a prepaid defective-product return label.

If the Product Tests and Works Normally

If a product returned as defective scans and functions normally during our inspection, it will not be considered a defective product.

Instead, the return will be processed as a standard return, provided that it otherwise qualifies under our return policy.

If we supplied a prepaid return label based on the customer's report that the product was defective, the actual cost of that prepaid return label may be deducted from the customer's refund when no defect is found.

For example:

Product price: $24.99
Prepaid return label: $5.25
Refund: $19.74

The exact amount depends on the actual cost of the return label.

This policy allows us to provide prepaid shipping when a product may legitimately be defective without requiring our small business to absorb return shipping costs for products that are verified to be functioning normally.

If the Customer Wants a Working Product Returned

If a product was sent to us as defective, tests normally, and the customer would prefer to receive the product back instead of completing a standard return, we can return it to the customer.

The customer will be responsible for the shipping cost to send the product back to them.

Products awaiting return shipping instructions or payment may be held for 30 days after we notify the customer of the test results.

After 30 days without a response or payment, the product may be considered abandoned and disposed of.

Incorrect Product or Fulfillment Error

If we made the mistake, we will correct it.

Examples include:

  • receiving a different product than shown on the order;
  • receiving the wrong size when the correct size was ordered;
  • receiving the wrong color when the correct color was ordered; or
  • receiving the wrong wording/design because of our fulfillment error.

In those situations, we will cover the applicable shipping costs needed to correct the order.

However:

Receiving exactly what was selected and purchased is not a fulfillment error simply because the customer intended to order something different.

Please review your order carefully before submitting it.

Exchanges

Exchanges for size, color, wording, design, fit, preference, or another customer-selection issue may be accepted within the applicable return window.

For customer-requested exchanges, the customer is responsible for:

return shipping to us and shipping for the replacement product.

If an exchange is necessary because we shipped the wrong product or because we verify a product defect, we will cover the applicable shipping costs.

Damaged During Shipping

If your order arrives physically damaged, contact us promptly.

We may request photographs of:

  • the damaged product;
  • packaging;
  • shipping label; and
  • shipping container.

Please do not discard damaged packaging until the claim has been resolved.

Return Shipping

Except for verified defects or fulfillment mistakes made by us, customers are responsible for return shipping costs.

When we provide a prepaid return label for an alleged defect, that label is provided conditionally pending inspection of the returned product.

If the product is verified defective, we absorb the return shipping cost.

If the product is verified to be functioning normally, the return label cost may be deducted from the refund.

We strongly recommend using trackable shipping for customer-arranged returns.

We are not responsible for a customer return package that is lost before being delivered back to us.

Refunds

Approved refunds are issued after the product has been received and inspected.

Refunds are generally issued to the original payment method.

Shipping costs are not refundable except where required because of a verified defect, fulfillment error, or applicable law.

Please allow approximately 5–10 business days after refund approval for processing. Your bank or financial institution may require additional time for the credit to appear.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make a reasonable effort to cancel it before fulfillment.

However, cancellation is not guaranteed once an order has entered programming, fulfillment, packaging, or shipment.

Once an order has shipped, the applicable return policy applies.

Third-Party Marketplace Orders

Orders placed through TikTok Shop, Amazon, Etsy, or another third-party marketplace may also be governed by that marketplace's mandatory return, refund, shipping, or buyer-protection rules.

Where a marketplace rule is required to apply, the marketplace rule will control.

Fraud & Return Abuse

Alliance 3D Prints LLC reserves the right to deny returns, refunds, exchanges, or replacements involving:

  • suspected fraud;
  • altered or intentionally damaged products;
  • incomplete returns;
  • repeated unsupported defective-product claims;
  • abuse of the return process; or
  • other activity reasonably believed to be fraudulent or abusive.

Nothing in this policy limits any customer rights that cannot legally be waived.